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General Questions Q: What is Zipidee? A: Zipidee is the premier online marketplace for buying and selling digital goods. Q: How does Zipidee work? A: Zipidee provides tools and a storefront for sellers to market, distribute, and sell original digital goods: video, music, ebooks, ringtones, wallpapers, gaming, virtual assets, and more. Q: Who uses Zipidee? A: Zipidee is ideal for original content producers, independent filmmakers, musicians, educators, game publishers, software developers, corporate trainers or anyone who wants to profit from selling digital goods online. Buyer Questions Q: How do I buy digital content? A: Simply search for the content that interests you, and follow our easy steps to purchase digital goods. Q: What type of payments does Zipidee accept? A: Zipidee currently accepts all major credit cards and paypal for payment. You can use your credit card to purchase pre-paid credits or to pay for individual digital goods. Q: What if I have a complaint regarding a purchase? A: Zipidee is not responsible for content uploaded by sellers; please contact the seller directly if you have a complaint or issue regarding content on any purchases. Zipidee will provide support on technology related issues. Q: The content I purchased appears to be a copyright violation. What do I need to do? A: Contact customercare@zipidee.com if you identify content on Zipidee that violates copyright laws. You can also flag the digital content as “Inappropriate” in the preview or streaming page. Seller Questions Q: How do I upload my digital goods? A: Simply follow the directions on the seller page to upload your content to your Zipidee account. You must register prior to uploading content. Zipidee supports the following file formats: Q: Do I need to own the rights to the digital content? A: Yes, you must have the legal rights to digitally distribute the content you wish to sell on Zipidee. Your content must not violate any copyright laws. Violators will have their accounts suspended and will not receive proceeds from the infringing content. Q: How do I receive proceeds from my sales? A: You will receive your profits once a month, with a minimum payment of $50. If you earn less than $50 in a given month, you must wait until your total sales reach $50 before receiving payment. Profits are sent to you via Paypal. Q: Is there a monthly or other recurring fee to list my content for sale? A: Listing Management fees will be waived for a limited time. In the future, Zipidee will charge a nominal fee ($1.00) per uploaded media. Zipidee will also subtract a processing fee (see next question). Q: Are there other fees associated with my sales? A: Zipidee will substract a processing fee which includes credit card or PayPal transaction fees plus Zipidee’s transaction fee of 20%. These fees are deducted from your set price. Exact fees assessed against your sales may vary depending on the type of payment (PayPal or Credit Card) a buyer uses. Fees are assessed as follows: Q: Do I need a PayPal account in order to sell on Zipidee? A: No. Zipidee issues seller payments on the fifteenth day following the seller’s monthly statement date. Payments will be made for the full amount of the seller’s statement balance, provided the net account balance equals or exceeds $50 as of the monthly statement date. A seller’s monthly statement date may not necessarily correspond with the calendar month end. Q: What if a customer has a complaint or problem? A: You may receive a complaint directly from a buyer. It’s important for you to establish a mutually beneficial relationship with your customers. Satisfied customers will continue to purchase content from you, thus increasing your revenue and profits. Q: How much does this cost me? A: Nothing. Zipidee provides an easy way to promote and sell digital goods online in a secure and risk-free manner. We collect a 20% share of the profits from each transaction, so we benefit when you benefit. Playing Media Downloaded from Zipidee and Zipidee Player Questions The Zipidee Player has been discontinued and is no longer necessary to play downloaded files. Most video files are FLV format; most audio files are MP3 format. This will be apparent from the "Download & Own It" button you click on to add a title to your cart. For further information on playing these file formats please see our Tips for Buyers. Q: What is the Zipidee Player? A: The Zipidee Player is a proprietary media player that was previously required to play files downloaded from Zipidee. However, users no longer need the Zipidee Player to play any file purchased from Zipidee. Q: Why do I need the Zipidee Player? A: You no longer need the Zipidee Player. Q: How do I delete files from the Zipidee Player? A: Navigate to the Zipidee Player. Click on a file (or hold the CTRL key to select multiple files) and click the “Delete” tab. Click OK when prompted with the Delete Confirmation alert window. Q: Can I play media files from other sources in the Zipidee Player? A: No. This is not possible. Q: How do I uninstall? A: Follow standard program uninstall procedures: Q: Can I still access digi-goods that I’ve purchased after I’ve uninstalled the Zipidee Player? A: Currently all previously-purchased download files can be accessed through the Purchases and Sales History section of your My Zipidee page. Click on the “download” links near the center of the page to download the your purchases. You no longer need the Zipidee Player. Video files are FLV files, audio are MP3 and ebooks are PDF. For help playing files see our Tips for Buyers. Q: Does the Zipidee Player support Macintosh and Linux Operating Systems? A: At this time, the Zipidee Player is fully supported on Windows only. Q: Which versions of Windows does the Zipidee Player support? A: The Zipidee Player is supported on Windows 2000, XP, and Vista. |
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